Returns
If for any reason you want to return your chosen items - we are happy to offer store credit for the full amount of the items returned, minus shipping costs. Please make sure you begin the returns process within 14 days of receiving your items. The item must be returned unworn, undamaged, in all original packaging with all tags still attached.
RETURNS ON SALE ITEMS
Sale items are final and not eligible for return, exchange or store credit. This includes purchases made using sitewide sales (e.g. Black Friday sale). If you purchased using a promotional code (e.g. 10% off discount for newsletter subscribers, or free shipping) then you are able to follow the normal return policy and receive store credit.
HOW TO RETURN:
- Email hello@cielleclothing.com with your order number and name of item/items you wish to return, placing 'return' in the subject line.
- Fill in the return form here and print it off to include it with your items in the parcel
- Make sure the original order slip is also included.
- Check your items to ensure they are in perfect condition - we cannot accept any items returned worn or tampered with in any way.
- Ship your parcel back to the address provided via email. We recommend you send your parcel back via trackable mail as we are not liable for returns lost in transit.
- Once we receive your return, we will email you your store credit in the form of a gift card which can be used storewide with no expiry date.
MY ORDER IS FAULTY
If you received something different from what you ordered, or if it arrived damaged, just let us know and we'll get it sorted right away, either with a replacement or a prompt refund if faulty. Our goal is to make you happy, so please don't hesitate to reach out if you have any questions or concerns. We're always here to help!
If your order arrives faulty or damaged, please contact us at hello@cielleclothing.com with a valid reason with photographic proof and we will find a solution as soon as possible. Please ensure you take photos of the garments with its faults so we can resolve the issue in a timely manner. We reserve the rights to determine a genuine fault or damage to the garment and we will either give store credit, an exchange or full refund depending on the circumstance.
We want you to feel confident and excited about every purchase, so don't hesitate to reach out if you have any questions or need help finding the perfect item. We're always here to make your shopping experience a breeze.
Please note: No refunds, store credit or exchanges on sale items. All sale items are final.