Returns

If for any reason you want to return your chosen items - we are happy to offer a full refund for the items returned, minus shipping costs. Please make sure you begin the returns process within 14 days of receiving your items. The item must be returned unworn, undamaged, in all original packaging with all tags still attached. 

All returns are the sole responsibility of the customer. This includes all return shipping costs, any duties, taxes, or customs fees incurred during the return process and ensuring the item reaches us safely. We only accept returns that are made using a tracked and insured service, as we are not liable for items lost or damaged in transit.


Important: All return shipments must be sent with a tracked shipping method, and the tracking link / tracking number must be emailed to us at hello@cielleclothing.com once the item has been dispatched. Returns that are not accompanied by a valid tracking link will not be accepted. Cielle is not responsible for any returns lost or delayed in transit.

RETURNS ON SALE ITEMS


Sale items are final and not eligible for return, exchange or store credit. This includes purchases made using sitewide sales (e.g. Black Friday sale). If you purchased using a promotional code (e.g. 10% off discount for newsletter subscribers, or free shipping) then you are able to follow the normal return policy. 

 



HOW TO RETURN:

Please return via our portal for easy returns process  

     

    MY ORDER IS FAULTY 

     

    If you received something different from what you ordered, or if it arrived damaged, just let us know and we'll get it sorted right away, either with a replacement or a prompt full refund if faulty. Our goal is to make you happy, so please don't hesitate to reach out if you have any questions or concerns. We're always here to help! 

    If your order arrives faulty or damaged, please contact us at hello@cielleclothing.com with a valid reason with photographic proof and we will find a solution as soon as possible. Please ensure you take photos of the garments with its faults so we can resolve the issue in a timely manner. We reserve the rights to determine a genuine fault or damage to the garment and we will either give store credit, an exchange or full refund depending on the circumstance.

    We want you to feel confident and excited about every purchase, so don't hesitate to reach out if you have any questions or need help finding the perfect item. We're always here to make your shopping experience is easy.

    Please note: No refunds, store credit or exchanges on sale items. All sale items are final.